Return and Exchange Policy

1. Introduction

We value our customers and want to ensure a positive shopping experience. Please read our return and exchange policy carefully to understand your rights and obligations.

2. Returns

If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund, subject to the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a receipt or proof of purchase.

3. Exchanges

If you need to exchange an item for a different size, color, or product, you may do so within 30 days of receipt, subject to the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a receipt or proof of purchase.
• We will only replace items if they are defective or damaged upon arrival.

4. Process for Returns and Exchanges

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at bilal@gmail.com to request a return or exchange.
• Provide your order number and details of the item you wish to return or exchange.
• Our team will provide you with a return authorization and instructions on how to return your item.
• Once we receive your item, we will inspect it and notify you of the status of your refund or exchange.

5. Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our return and exchange policy, please contact us at 0328 5244228 or bilal@gmail.com.